Personal Security

Fraud Alerts

Telephone Fraud

• October 7, 2008 - On October 7, 2008 Chemical Bank was alerted to a phone scam being run. Consumers report receiving a recorded phone call stating “your debit card/ATM card has expired/been cancelled, press "1" to talk to a representative”. These calls are not being made by Chemical Bank nor does Chemical Bank endorse solicitations of this nature. Customers are strongly encouraged to not give out account information or Personal Identification Numbers over the phone. Chemical Bank does not initiate phone calls requesting customers to disclose or "verify" personal information about their accounts.
• October 31, 2006 -
  On 10/31/06 Chemical Bank was alerted to a phone scam being run. Customers have been contacted by a company called Medi-Com Benefits stating that they were calling on behalf of Chemical Bank regarding a virus that had affected our computer system. They continue, stating that customer account information would need to be changed to protect from fraudulent activity. After providing account information, our customers were told that Chemical Bank would be sending a $500.00 gift certificate card for the inconvienience, provided a reference number and an 800 number that does not belong to the Bank. These calls are not being made by Chemical Bank nor does Chemical Bank endorse solicitations of this nature. Customers are strongly encouraged to not give out account information or Personal Identification Numbers over the phone. Chemical Bank does not initiate phone calls requesting customers to disclose or "verify" personal information about their accounts.
• June 13 , 2006 - This fraud alert was initiated by the FDIC. Their summary of the alert is as follows:

  "E-mails to financial institution customers that fraudulently claim to be from the FDIC attempt to obtain highly sensitive personal information, including bank account information. These e-mails falsely indicate that FDIC deposit insurance is suspended until the requested customer information is provided."

  For further details, refer to the FDIC fraud alert website.

• April 12 , 2006 -
  On 4/12/06 Chemical Bank was alerted to a possible phone scam. Customers have had messages left on their answering machine asking that they call the Bank and leaving a toll free number that does not belong to the Bank. When our customers call the 800 number left with the message, they are asked to provide either their account number or social security number. If either is given, there are a number of additional prompts until the customer either hangs up or waits long enough for the call to transfer to an operator. If transferred to an operator, the operator becomes very evasive in responding to questions and answers, and eventually ends the call. These calls are not being made by Chemical Bank nor does Chemical Bank endorse solicitations of this nature. Customers are strongly encouraged to not give out account information or Personal Identification Numbers over the phone. Chemical Bank does not initiate phone calls requesting customers to disclose or "verify" personal information about their accounts.
• February 16, 2006 -
  On 2/16/06 Chemical Bank was alerted that callers claiming to be bank representatives from Shoreline Bank are contacting people by phone and asking for mortgage account information. These calls are not being made by Chemical Bank nor does Chemical Bank endorse solicitations of this nature. Customers are strongly encouraged to not give out account information or Personal Identification Numbers over the phone. Chemical Bank does not initiate phone calls requesting customers to disclose or "verify" personal information about their accounts.
• January 30, 2006 -
  On 1/30/06 Chemical Bank was alerted that a group called "Check Advantage" was contacting people by phone, offering 'freebies' to customers with good checking account histories. They have Chemical Bank's routing number and ask for the individuals account number. Customers are strongly encouraged to not give out account information or Personal Identification Numbers over the phone. If you are interested in what they offer, request a phone number to call them back. Ask for details like caller name, company website etc. so you have information for doing verification of their validity and association with your bank (if any). If they are reluctant to give you information and allow you time for verification they are not legitimate.
• January 11, 2006 -
  The Michigan Bankers Association (MBA) has alerted us that there is an aggressive identity theft ring currently operating throughout Michigan. They are calling people, especially elderly, pretending to be bank representatives and asking for financial information and account information, supposedly for verification purposes. You could fall victim to financial fraud if you give personal financial account information to unsolicited phone callers. Chemical Bank does not initiate calls to verify personal information.
• August 10, 2005 -
  On 8/10/05 Chemical Bank was alerted that a company called "National Verification Center" was contacting people by phone, attempting to "verify" their Chemical Bank account information. The company claimed that they had been hired by Chemical Bank. This is not a legitimate company and Chemical Bank did not hire them (or any other company) to conduct solicitations of this nature. Customers are strongly encouraged to not give out account information or Personal Identification Numbers over the phone. Chemical Bank does not initiate phone calls to requesting customers to disclose or "verify" personal information about their accounts.

Email Fraud

Several fraudulent emails claiming to be from Chemical Bank have been circulating on the internet. The email requests that personal account information be entered on a secondary website.

Date	Subject Line	From	Email	Fraudulent Website
Oct 7, 2008	Attention - Update your account! * Attention - Important Customer Information *** Attention - Important Customer Notification ** Read carefully - Important Notification Important Notification - Update your account **	accounts@chemicalbank.digitalinsight.com customer-care@chemicalbank.digitalinsight.com administration@chemicalbank.digitalinsight.com account-support@chemicalbank.com updates@chemicalbank.net	Example	Example
Oct 8, 2007	Update Your Chemical Bank Account Details	Customer Service	Example	Example
Sep 14, 2007	Official service renewal notification	Customer Service	Ex. 1 Ex. 2	Example
Feb 21, 2007	Important Notification from Chemical Bank	customerservice@chemicalbankmi.com	Example	Example
Nov 10, 2006	Internet Anti-Fraud Department	accounts@chemicalbankmi.com	Example	Example
Nov 3, 2006	New Online Banking features.	new@chemicalbankmi.com	Example	Example
Oct 30, 2006	Error in your billing information.	accounts@chemicalbankmi.com	Example	Example
Oct 27, 2006	Your Online Banking and Online Bill Pay services are about to expire.	customerservice@chemicalbankmi.com	Example	Example
Sep 26, 2005	Urgent Security Alert - Check Your Account	security@chemicalbankmi.com	Example	Example
Sep 22, 2005	Urgent Security Alert - Check Your Account	security@chemicalbankmi.com	Example	Example
Sep 19, 2005	Urgent Security Alert - Check Your Account	security@chemicalbankmi.com	Example
Sep 2, 2005	Chemical Bank - Final Notice	security@chemicalbankmi.com	Example
Aug 25, 2005	Chemical Bank Online Security Alert	security@chemicalbankmi.com	Example	Example
Aug 23, 2005	Chemical Bank Online Security Alert	security@comerica.com	Example	Example
Aug 11, 2005	Chemical Bank Home Banking Security Check	security@chemicalbankmi.com	Example	Example
Aug 9, 2005	Chemical Bank Online	security@chemicalbankmi.com	Example

Should you receive an email requesting account information, do not provide any information or respond to the email. Chemical Bank does not initiate emails or phone calls requesting customers to disclose or "verify" personal information about their accounts, Do not give out your social security number or driver's license numbers over the phone or internet. Fraudsters use your personal information to steal your identity, money and commit crimes in your name.

Contact our Customer Service Center immediately if you have questions or concerns regarding fraudulent email or telephone inquiries at:

ATM and Debit Card Fraud

• August 12, 2005 -
  Due to increasing amounts of ATM and Debit Card fraud, Chemical Bank has chosen to block and deny ATM and Debit Card transactions originating from Ukraine, Romania and Bulgaria.